Assistants that think,
talk and act.
We build custom agents that talk to your customers, automate back-office work or execute tasks inside your stack. They reason with real context — not chatbots with FAQs.
Agents, not chatbots.
An agent is a system that receives an instruction, plans the steps, consults tools (CRM, ERP, knowledge bases) and delivers an outcome or a decision. We design the full cycle — prompting, architecture, memory, evaluation — and integrate it into your daily operations.
If you recognise any of these scenarios:
- You get hundreds of repetitive support queries and want a clean automated first tier with proper escalation.
- You have internal processes (quoting, onboarding, triage) that depend on living rules and scattered documentation.
- Your sales team loses hours filling in the CRM, sending follow-ups or qualifying leads.
- You want to leverage internal knowledge bases (wikis, drives, tickets) with reliable, traceable answers.
What we can build
An agent is born from a specific problem, not a technology. These are the patterns we excel at.
Support agents
First-line support with access to your knowledge base, tickets and CRM. Resolves, classifies or escalates with context.
Sales agents
They qualify leads, enrich data, send follow-ups and prep meetings. Integrated with your CRM.
Operational agents
Automate internal processes: onboarding, KYC, triage, quoting. With human checkpoints.
Knowledge assistants
RAG on your documents: wikis, manuals, contracts. Answers with verifiable citations.
Multi-agent
Orchestration of multiple specialised agents collaborating on complex multi-step tasks.
Voice & phone
Voice agents for smart IVRs, call screening and automated bookings.
How we build it
The sequence of work. Timing adapts to the project's scope — always tailored.
Technical discovery
Mapping the process, available data, systems to integrate and success criteria.
Functional prototype
First operational agent for the priority use case, evaluated against real examples.
Integration & production
Hook-up with CRM/ERP, auth, logs, rate limits and channels (web, Slack, WhatsApp).
Evolution
Observability, evals, cost optimisation and expansion to new flows.